Replacement and Cancellation Policy

Effective Date: 30/5/2026 Website: www.kyden.in Brand: Kyden

  • Replacement and Cancellation Policy

    Your happiness with every KYDEN order matters to us. If something isn't right with your purchase, here's exactly how we'll make it right.

    Replacement Policy

    If your order arrives damaged, defective, incorrect, or missing parts, KYDEN will replace it at no cost to you no return shipping needed.

    Unboxing video is required

    Before opening any KYDEN package, please start recording a single, unedited video that shows the sealed box and shipping label first, then the full unboxing. This video is a required part of your replacement claim — it's how we verify the condition your order arrived in, and claims submitted without one may be delayed or turned down. We mention this in your post-purchase confirmation so it's easy to remember before you tear the tape off.

    How to raise a claim

    Get in touch within 48 hours of delivery through:

    • Email: info@kyden.in
    • WhatsApp: +91 9731567407

    Include your Order ID, a short note on what went wrong, your unboxing video, and clear photos of the issue. Hold on to the product and its packaging until we've confirmed next steps please don't discard either. Replacement isn't available for change-of-mind returns, damage caused after delivery, claims without a valid unboxing video, or requests made after the 48-hour window.

    What happens after you report it

    • Our team reviews your proof within 12–24 hours and follows up on Email or WhatsApp to confirm your replacement.
    • Once approved, we place your replacement order right away there's no waiting on our end.
    • Your new item arrives in 3–4 business days.
    • You keep the original product; there's nothing to send back.
    • The whole process costs you nothing.

    The replacement journey, step by step

    1. Report the issue— reach us on Email or WhatsApp within 48 hours of delivery
    2. Send your unboxing video and photos — this is required proof for your claim
    3. We review it — within 12–24 hours
    4. We confirm with you — over Email or WhatsApp
    5. Your replacement is approved
    6. We place the new order immediately
    7. It reaches you in 3–4 business day

    Cancellation Policy

    If you'd like to cancel

    • Cancel any order within 12 hours of placing it by writing to info@kyden.in or messaging us on WhatsApp.
    • Once your order has shipped, we're no longer able to cancel it.
    • Prepaid orders are refunded in full to your original payment method within 5–7 business days of confirming the cancellation.
    • Cash-on-delivery orders are cancelled with nothing owed on your end.

    If KYDEN needs to cancel

    We may need to cancel an order because of:

    • The product being out of stock
    • A pricing or technical error on our site
    • Signs of a fraudulent or duplicate order
    • Shipping details that are missing or incorrect

    If we cancel for any of these reasons, you'll receive a full refund to your original payment method.

    Get in touch

    Email: support@kyden.in WhatsApp: Click to chat Hours: 11 AM – 7 PM

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